Refund policy

Returns & Exchanges

  • Unused products may be returned for a full refund, but the return must be initiated within 30 days of delivery. No exceptions will be made beyond this timeframe.
  • Defective items may be returned for either a refund or an exchange for the same item. Defects must also be reported within 30 days of delivery.
  • Apparel may be exchanged for a different size or color, or returned for a full refund, within 30 days of delivery, provided the item is:
    • Unworn
    • Unwashed
    • Undamaged
    • Unused
    • In original packaging with all tags attached

CrossFit reserves the right to deny a refund or exchange if returned merchandise does not meet the criteria listed above. If a return is rejected, the customer will be responsible for shipping costs should they wish to have the item returned to them.

Defects, Shortages & Claims

  • Customers are responsible for inspecting their order upon receipt. All defects, damages, shortages, returns, or exchange requests must be reported to CrossFit Customer Service at retailsupport@crossfit.com within 30 days of delivery. No exceptions will be made after this period.
  • We strongly recommend contacting Customer Service prior to sending a return, to confirm that the item qualifies and to ensure the return arrives within the 30-day window.

Return Instructions

  • Once your return or exchange is approved, a Customer Service Representative will provide the appropriate return address and instructions via email.
  • Returns without prior approval may result in delays or non-processing of your request.

Shipping Costs

  • Original shipping charges are non-refundable.
  • Customers are responsible for return/exchange shipping costs unless the item is confirmed to be defective or there was a shipping error on our part.
  • For orders returned as "undeliverable" by the carrier (e.g., incorrect address, missing apartment number), shipping charges are non-refundable. Please verify your shipping information is correct when placing your order, as we do not modify addresses once submitted.

Items Not Eligible for Return or Exchange

  • Any item that has been customized, decorated, or personalized is considered final sale and cannot be returned or exchanged.
  • Gift Cards

Refund Timing

  • Refunds are typically processed within 5–7 business days after the returned item is received and approved.
  • Once processed, it may take additional time for the refund to appear on your original form of payment depending on your financial institution.

International Orders

  • Customers are responsible for any customs duties, import taxes, or fees imposed by their country.
  • Returns from international locations must be received within 30 days of the original delivery date. Transit times and international shipping delays do not extend this window.
  • CrossFit is not responsible for any delays, lost shipments, or customs clearance issues on international returns.

Policy Acknowledgment

By placing an order on our retail website, you acknowledge and agree to the terms outlined in this Return & Exchange Policy.

For all return or exchange requests, please contact: retailsupport@crossfit.com