FAQ
Q: How do I find a specific product?
A: Use the navigation bar at the top of the site to browse by gender and then product categories, or click the search icon in the upper right-hand corner to search by keyword.
Q: Where can I find more information about a product?
A: For product details, please contact CrossFit Customer Service at retailsupport@crossfit.com, and our team will be happy to assist you.
Q: How do I know if my order was placed successfully?
A: Once your order is submitted, you’ll see an “Order Confirmation” screen with a summary and order number. You’ll also receive a confirmation email shortly after placing the order.
Q: When will I receive a shipping confirmation?
A: You’ll receive a shipping confirmation email the same day your order ships. This email will include a tracking link so you can monitor your package in transit.
Q: How long does it take to process and ship an order?
A: Orders are typically processed and shipped within 1–2 business days. Processing times may vary during peak periods or special events.
Q: How do I track my order?
A: Your shipping confirmation email will contain tracking details. You can also log into your account, navigate to “Order History,” and view the status and tracking for each order.
Q: What if my tracking link doesn’t work?
A: Sometimes tracking links may take up to 24 hours to update. If it still doesn’t work or your order hasn’t arrived in a reasonable time, please contact retailsupport@crossfit.com for support.
Q: Can I cancel or change my order?
A: If you need to cancel or modify your order, email retailsupport@crossfit.com with your order number as soon as possible. If your order hasn’t shipped yet, we’ll do our best to accommodate the change.
Q: Do you ship internationally?
A: Currently, we do offer international shipping.
- Customers are responsible for any customs duties, import taxes, or fees imposed by their country unless otherwise noted.
- Delivered Duty Paid (DDP) is available only for specific countries and shipping services indicated by the shipping service selected at checkout. In these cases, duties and taxes will be calculated and collected upfront with your order total.
- All other shipping services will be shipped (DDU – Delivered Duty Unpaid), customers must pay duties and taxes directly to their local customs office or carrier at the time of delivery.
Q: What payment methods are accepted?
A: We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Other payment options may also be available at checkout.
Q: What is your return and exchange policy?
A: If you are not satisfied with your purchase, please reach out to retailsupport@crossfit.com within 30 days of receiving your order. We’ll provide instructions for returning or exchanging your item.
Q: I received the wrong item or a damaged product. What should I do?
A: We're sorry about that! Please email retailsupport@crossfit.com with your order number and a photo of the issue so we can resolve it quickly.
Q: Can I pick up my order at the CrossFit Games?
A: Orders placed online cannot be picked up in person. All online orders will be shipped to the address provided during checkout.
